Frequently Asked Questions

Our sleepover teepees are 75cm wide. We offer two mattress sizes to accommodate different age groups: our 140cm mattress is perfect for children aged 3-9 years, while our 190cm mattress is ideal for children aged 10 and up.

For our soft play setups, we require an estimated space of 400cm x 250cm to ensure a safe and comfortable play area.

Our sleepover teepees are suitable for anyone aged 3+.

Unlike many companies, we don't rely on air beds. Instead, we provide high-quality foam mattresses for a more comfortable and supportive sleepover experience.

Our soft play setups are designed specifically for children aged 4 and under, providing a safe and fun environment for little ones to explore and enjoy.

We offer free delivery and collection within a 20-mile radius of Cannock. We’re happy to travel a little further, up to 25 miles, for a small fuel fee of £10. Unfortunately, we’re unable to accommodate bookings beyond this distance at this time.

Our sleepover teepees are for indoor hire only to ensure they stay clean, safe, and comfortable.

Our soft play can be hired outdoors from April to August, weather permitting.

Yes, all of our bookings require a non-refundable booking fee, which must be paid within 24 hours to secure your chosen date and setup. The remaining balance is due two weeks before your event, and all payments are made via a secure payment link. We accept credit and debit card payments for your convenience.

If you choose to cancel your booking, please note that your booking fee is non-refundable. Once full payment has been made (14 days before your event), no refunds will be issued. However, we are happy to offer either a date change (subject to availability) or a credit voucher to use within 12 months. Please note, this voucher is non-transferable and must be used by the original booking party.

Absolutely! We hold public liability insurance up to £5 million for your peace of mind. I’m also DBS checked and have a Level 3 CACHE qualification in Childcare, a field I initially studied at college before going on to university to complete my degree in Graphic Design.

We’re proud to be registered with Cannock Council and hold a 5-star Food Hygiene Rating, ensuring everything we offer is delivered to the highest standard of safety and cleanliness.

In the event that any items are damaged during your hire, you will be required to cover the full cost of the damage upon collection. Payment can be made via bank transfer (BACs) or Apple Pay using our secure contactless payment method. This policy is clearly outlined in our Terms and Conditions, which must be signed at the time of booking.