For indoor hires, a £25 non-refundable booking fee is required to secure your date and must be paid within 24 hours of booking. If payment is not received within this timeframe, the date will not be reserved and will be released to the public. Please note that the booking fee is non-refundable, even if you cancel.
The remaining balance must be paid 14 days before the event. Failure to do so will result in cancellation and loss of your booking fee.
Cancellations must be submitted in writing at least 14 days before the event via email to: enquiries@myperfectparties.co.uk.
Reductions in party size will still be charged in full as per your invoice.
If your event must be rescheduled, we’ll do our best to arrange a new date. If a new date cannot be arranged and full payment has already been made, you will not be refunded.
Instead, a credit note will be issued for a future booking. If only the booking fee has been paid, it is non-refundable and non-transferable.
If you are not present at the agreed setup time, we will not wait beyond a reasonable period and will leave without setting up. No refunds will be issued for no-shows or late arrivals.
We offer garden setups (April to August) weather permitting for our Mini, Midi, and Maxi soft play packages only. Outdoor hire does not include the bouncy castle.
A £50 refundable deposit is required for all outdoor hires. This is returned if equipment is collected in the same clean condition it was delivered. Stained or muddy equipment will result in loss of this deposit to cover cleaning.
We require at least 60 minutes before and after your event for setup and collection. For home/outdoor hires, setup will occur in the early morning, and collection will take place in the evening.
Outdoor bookings require:
If any guests are showing signs of illness (e.g., sickness or diarrhea, hand foot and mouth), please let us know. We require symptoms to be clear for 48 hours before setup.
Adult supervision is required at all times for all hires.
If there are stairs at the venue, the castle cannot be hired. If you incorrectly state “no stairs” and we find them on arrival, we will not set up and no refund will be given.
You must measure your setup area before booking. If there isn’t enough space to safely install the equipment, we will not set up, and no refund will be issued. Measurements are available on our FAQ page.
Access to an electric socket and parking space close to the venue must be provided. Parking fees, congestion charges, and access restrictions are the customer’s responsibility.
Any change of venue or time must be communicated as early as possible. Availability and pricing are subject to change with any alterations. We may not be able to accommodate time changes due to other bookings, and if we cannot, you will not be refunded. Instead, a credit note will be offered for a future booking.
Customers are responsible for the cost of any damages to equipment during the hire period. Payment must be made upon collection via BACS or Apple Pay.
A strict no-pet policy applies. Pets must not come into contact with any of our equipment.
My Perfect Parties is not liable for any accidents or injuries during the hire period.
All equipment must be used under adult supervision and not during adverse weather conditions. Adverse weather includes high winds above 24mph and rain. In hot weather, it is the parent's responsibility to provide a gazebo or shaded area to ensure the safety and comfort of the children using the equipment.
My Perfect Parties will not be liable for failure or delay in fulfilling our obligations due to events beyond our reasonable control, including but not limited to severe weather, government restrictions, or emergencies. In such cases, bookings may be rescheduled or cancelled without penalty.
A confirmation email with setup and collection times will be sent 10 days before your event.
Delays due to traffic, weather, or other unforeseen circumstances may occur. We will contact you if this happens. No refunds or partial refunds will be given for delays beyond our control.
We will not set up if a face painter is at the event or party. If we arrive and a face painter is present, we will leave without setting up, and no refund will be given.
My Perfect Parties holds public liability insurance up to £10 million, offering peace of mind for all clients and venues.
By booking with us, you consent to photos and videos being taken during the set up, which may be used on our website, social media, and marketing materials. If you do not wish to be featured, please inform us in advance in writing to enquiries@myperfectparties.co.uk
We handle your personal information securely and in accordance with GDPR. Your details will only be used for booking purposes and essential communication regarding your event. They will never be shared with third parties.
Clients and guests are expected to treat our staff and equipment with respect. My Perfect Parties reserves the right to cease service and leave the event immediately if staff feel unsafe or disrespected.
If a credit note is issued in lieu of a refund, it will be valid for 12 months from the date of your original event. Credit notes are non-transferable and must be used by the original booking client.
Bookings made with My Perfect Parties are non-transferable and cannot be resold, reassigned, or subcontracted to any third party. Breach of this condition may result in cancellation without refund.
We encourage all clients to inspect the equipment upon setup. If any damage or issues are noticed, they must be reported immediately. Any damage discovered after the hire period and not reported at setup may be considered the client’s responsibility.
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